Terms and Conditions of Our Tours & Treks to Machu Picchu
1. Company/Us and Traveler/You
SPT Travel & Tours Company is registered under the laws of the Peruvian government and accepts your reservations under the following terms and conditions. We encourage you to familiarize yourself with the equipment and conditions for tours, trips, and trekking in Peru. To proceed with a travel, tour, and trekking reservation, you must enter into a terms and conditions agreement with Passages SPT Travel & Tours located in Cusco, Peru.
Definition:
- SPT Travel & Tours will be referred to as the company/us herein, and
- The Client will be referred to as hiker, vacationer, traveler, adventurer, mountaineer/you.
2. Means of travel.
The term travel encompasses all activities you undertake in Peru, including traveling, trekking, hiking, mountaineering, and adventure activities like rafting, jungle safaris, and bungee jumping, among others.
3. Deposit, Reservation, and Payment
The term reservation refers to the modification of the fulfillment of the trip agreement between you and the company. Once your reservation is confirmed, you must provide a copy of your passport photo. A deposit of 20% of the total amount is required as an advance payment to secure necessary arrangements such as transportation tickets, hotel accommodations, and trekking permits. The customer may use any payment method to complete the transaction. The remaining balance should be settled upon arrival in Peru, prior to the commencement of the trip.
NOTE: Clients may attach the required photos and a photocopy of the passport via email or fax.
4. Cancellation Policy
If you cancel your reservation after making the advance payment, the following cancellation charges will apply:
- If you cancel the trip 30-20 days before the departure date, your deposit is non-refundable, or 40% of the total budget will be deducted.
- If you cancel the trip within 24 hours before the departure date: 100% (non-refundable)
NOTE: If you need to postpone your trip, please notify us as soon as possible by email or phone. Informing us at least one week in advance will facilitate easy rescheduling of your trip.
5. Travel Insurance
It is common for travelers/trekkers to have travel insurance covering accidental illness and emergency evacuation. You must secure adequate holiday insurance before participating in any of our travel packages. We strongly recommend obtaining an insurance package from a reputable insurance company in your home country.
NOTE: Emergency Rescue Helicopter Evacuation Coordination Service is available for emergencies, but clients are responsible for any helicopter evacuation costs. Ensure your travel insurance covers these potential expenses.
6. Risk and Liability
SPT Travel & Tours is dedicated to fulfilling all client wishes with honesty and diligence to ensure your journey is memorable. However, SPT Travel & Tours is not liable for itinerary changes due to unavoidable circumstances such as landslides, road blockages, floods, snow, political unrest, cancellations, flight delays, illness, or accidents. Each client must have insurance that adequately covers medical expenses and personal rescue.
NOTE: The trail or route may be adjusted if your package changes. This should be discussed with your guide or via a phone call to the office.
7. Responsibility
- We reserve the right to refuse participation if a trip causes inconvenience or frustration to other travelers/excursionists, creating difficulties that hinder the smooth running of the trip.
- We accept no responsibility for the loss or damage of baggage or personal effects, or any consequential loss.
- In case a traveler/trekker is injured or becomes ill, all evacuation and hospitalization costs, as well as medical expenses, are the responsibility of the traveler/trekker. SPT Travel & Tours will not provide a refund of the tour price under these circumstances.
- It is the responsibility of travelers/trekkers to have valid passports and visas, as well as the required equipment for the selected tour/trek/expedition. We do not accept responsibility for the inability to obtain such visas for any reason and are not responsible for passports or documents left with us for this purpose.
